Last Updated: September 27, 20
At Duru Magazine, we want you to have a clear and positive experience when purchasing our products and digital publications. This Refund & Returns Policy explains when refunds, cancellations, and returns may be available for purchases made through our website.
By placing an order through durumagazine.com, you acknowledge and agree to the terms outlined below.
About Duru Magazine
Duru Magazine is a fashion and lifestyle publication covering Fashion, Beauty, Runway, Red Carpet, Life+Style, Met Gala, Shopping, Duru Wedding, and related editorial content.
Our website may offer digital publications, downloadable products, affiliate-linked products, and, in the future, physical products.
Digital Products
Because digital products are delivered electronically and can generally be accessed immediately after purchase, digital products are generally non-refundable once the product has been successfully delivered or made available for download.
This may include:
- Digital magazines
- Digital publications
- Downloadable editorial products
- Digital guides
- E-books
- Other downloadable files or digital content
Damaged, Corrupted, or Inaccessible Digital Products
If a digital product you purchased is corrupted, incomplete, or cannot be accessed because of a technical problem with the product or our delivery system, please contact us at:
Please include your order details and a description of the problem. Where appropriate, we may provide a replacement file or another reasonable solution.
Physical Products
Duru Magazine may offer physical products in the future, including printed magazines, merchandise, clothing, or other products.
Where physical products are sold, the applicable product listing may specify additional return or refund conditions.
If a physical product arrives:
- Damaged
- Defective
- Incorrect
- Significantly different from the product ordered
please contact us as soon as reasonably possible after delivery.
We may request photographs, order information, or other evidence to assess the issue.
Change-of-Mind Returns
Unless otherwise stated on the relevant product page, Duru Magazine does not guarantee refunds or returns simply because a customer changes their mind after purchasing a product.
For digital products, returns may generally not be possible after access or delivery has occurred.
For physical products, any available change-of-mind return will depend on the specific product, its condition, and the return terms stated at the time of purchase.
Incorrect Orders
If you receive a product different from what you ordered, please contact us at:
We may ask for your order number and photographs or other information needed to verify the issue.
If the error is confirmed, we may offer an appropriate remedy, which may include a replacement, correction, or refund where applicable.
Damaged or Defective Products
If a physical product arrives damaged or defective, please contact us promptly.
Please provide:
- Your order number
- The name of the product
- A description of the problem
- Photographs showing the damage or defect, where applicable
We will review the circumstances and determine an appropriate resolution.
Order Cancellation
You may contact us to request cancellation of an order as soon as possible after placing it.
Cancellation may not be possible if:
- A digital product has already been delivered or made available;
- A physical order has already been processed or shipped;
- The order has already entered fulfillment; or
- The product is otherwise no longer capable of being cancelled.
If an order can be cancelled, any applicable refund will be handled according to this policy and the circumstances of the order.
Refunds
If Duru Magazine approves a refund, the refund will generally be issued through the original payment method where technically possible.
Payment processing is handled through Flutterwave, and the time required for a refund to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution.
Duru Magazine does not control the processing time of third-party financial institutions.
Payment Errors and Duplicate Charges
If you believe that you have been charged incorrectly or charged more than once for the same order, please contact us at:
Please provide your order information and relevant payment details, without sending passwords, PINs, full card numbers, or other sensitive security information.
We will review the transaction and, where an error is confirmed, take appropriate steps to resolve it.
Failed or Unsuccessful Payments
If a payment fails or is declined, an order may not be considered successfully completed.
If money appears to have been deducted from your account even though your order was not successfully completed, the transaction may be subject to the payment provider’s processing and reversal procedures.
Please contact us if the amount does not return within a reasonable period.
Affiliate Products
Duru Magazine may recommend or feature products sold by third-party retailers through affiliate links.
When you purchase a product directly from a third-party retailer, that retailer’s own refund, return, cancellation, warranty, and customer-service policies generally apply.
Duru Magazine is not the seller of products purchased directly from third-party retailers unless the product is explicitly sold through our own online store.
For affiliate purchases, customers should contact the relevant retailer regarding returns or refunds.
Shipping and Delivery
For physical products sold directly through Duru Magazine, shipping and delivery information may be provided during checkout or on the relevant product page.
Delivery times may vary depending on:
- Destination
- Shipping method
- Carrier
- Order processing time
- Customs procedures
- Public holidays
- Circumstances outside our reasonable control
Duru Magazine is not responsible for unreasonable delays caused by third-party shipping providers, customs authorities, or circumstances beyond our control.
Incorrect Shipping Information
Customers are responsible for providing accurate delivery information when placing an order.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping costs may apply where the order can be resent.
Refund Exclusions
A refund may not be available where:
- A digital product has already been successfully delivered or accessed;
- A customer simply changes their mind about a digital purchase;
- The customer provided incorrect information that caused a delivery problem;
- A product was purchased directly from a third-party retailer through an affiliate link;
- The issue resulted from misuse, modification, or damage caused by the customer; or
- The request does not meet the applicable refund or return conditions.
Nothing in this policy is intended to exclude or restrict any consumer rights that cannot legally be excluded under applicable law.
How to Request a Refund or Return
To request a refund, return, replacement, or order cancellation, contact:
Duru Magazine
Email: contact@durumagazine.com
Website: durumagazine.com
Please include:
- Your name
- Order number
- Product name
- Date of purchase
- Reason for your request
- Relevant photographs or supporting information, where applicable
Do not send passwords, payment PINs, full card numbers, or other unnecessary sensitive information.
Review of Requests
Every refund or return request may be reviewed based on the type of product purchased, the circumstances of the request, the condition of the product, applicable payment records, and any rights provided by applicable law.
Submitting a refund request does not automatically guarantee that a refund will be approved.
Changes to This Policy
Duru Magazine may update this Refund & Returns Policy from time to time to reflect changes to our products, services, payment methods, shipping arrangements, or applicable requirements.
The updated version will be published on this page with a revised Last Updated date.
Contact Us
If you have questions about refunds, returns, cancellations, orders, or payments, please contact us:
Duru Magazine
Website: durumagazine.com
Email: contact@durumagazine.com
We will review your request and respond as appropriate.
